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Central Vac Guarantees

A household appliance like a built in vacuum cleaner can be a sizeable investment. Your new machine needs to work properly for as long as possible. The guarantee it comes with is an important consideration - and a good measure of how much confidence the manufacturer has in its machines.

Every Central Vac machine comes with a free parts guarantee. And if anything does go wrong, we're there to help. Our customer service helpline is open from 9am to 5pm, if you cannot call us you may contact us via email out of working hours.

To help you understand how Central Vac guarantees work and what they cover, we have put together the answers to some common questions.

How do I register my free Central Vac guarantee?

Your purchase will automatically be recorded with our sales team at the time of purchase.  Therefore you need to do absolutely nothing to kick start your guarantee.

How long are new Central Vac machines guaranteed for?

Because of the lengths we go to in development and testing, we have utter confidence in every one of our machines. That's why we provide some of the longest guarantees in the industry. New 12 Gallon Central Vac machines have a guarantee of 6 years and the 5 gallon machine has a guarantee of 3 years.

What is covered by the free Central Vac guarantee?

Your machine's motor and circuit board are covered by your guarantee.  Please note that to ensure your guarantee your machine must be serviced annually.
A Central Vac guarantee is in addition to your legal rights as a consumer.

What is not covered by the free Central Vac guarantee?

There are some circumstances that are not covered by a Central Vac guarantee. These include accidental damage, misuse, blockages, use of parts or accessories that are not Genuine Components.  The vacuuming up of building materials will also invalidate your guarantee.  Labour is also not included.

Where can I buy genuine Central Vac spares and accessories?

All spares and accessories can be brought from ourselves or our MD manufacturer in the US.
Please remember that using non-Central Vac spares invalidates your guarantee.

How can I contact Central Vac customer service?

The Central Vac Team are a family based unit located in  Kent.  We are open for calls Monday to Friday from 9am to 5pm and available at all times via email.

 

 
   

32 Harmer St
Gravesend
Kent
UK
DA12 2AX

01474 352264


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